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Jan 8

Towards a Unified Language Model for Knowledge-Intensive Tasks Utilizing External Corpus

The advent of large language models (LLMs) has showcased their efficacy across various domains, yet they often hallucinate, especially in knowledge-intensive tasks that require external knowledge sources. To improve factual accuracy of language models, retrieval-augmented generation (RAG) has emerged as a popular solution. However, traditional retrieval modules often rely on large-scale document indexes, which can be disconnected from generative tasks. Through generative retrieval (GR) approach, language models can achieve superior retrieval performance by directly generating relevant document identifiers (DocIDs). However, the relationship between GR and downstream tasks, as well as the potential of LLMs in GR, remains unexplored. In this paper, we present a unified language model that utilizes external corpus to handle various knowledge-intensive tasks by seamlessly integrating generative retrieval, closed-book generation, and RAG. In order to achieve effective retrieval and generation through a unified continuous decoding process, we introduce the following mechanisms: (1) a ranking-oriented DocID decoding strategy, which improves ranking ability by directly learning from a DocID ranking list; (2) a continuous generation strategy to facilitate effective and efficient RAG; (3) well-designed auxiliary DocID understanding tasks to enhance the model's comprehension of DocIDs and their relevance to downstream tasks. Our approach is evaluated on the widely used KILT benchmark using two variants of backbone models: an encoder-decoder T5 model and a decoder-only LLM, Llama2. Experimental results showcase the superior performance of our models in both retrieval and downstream knowledge-intensive tasks.

  • 4 authors
·
Feb 2, 2024

TCRA-LLM: Token Compression Retrieval Augmented Large Language Model for Inference Cost Reduction

Since ChatGPT released its API for public use, the number of applications built on top of commercial large language models (LLMs) increase exponentially. One popular usage of such models is leveraging its in-context learning ability and generating responses given user queries leveraging knowledge obtained by retrieval augmentation. One problem of deploying commercial retrieval-augmented LLMs is the cost due to the additionally retrieved context that largely increases the input token size of the LLMs. To mitigate this, we propose a token compression scheme that includes two methods: summarization compression and semantic compression. The first method applies a T5-based model that is fine-tuned by datasets generated using self-instruct containing samples with varying lengths and reduce token size by doing summarization. The second method further compresses the token size by removing words with lower impact on the semantic. In order to adequately evaluate the effectiveness of the proposed methods, we propose and utilize a dataset called Food-Recommendation DB (FRDB) focusing on food recommendation for women around pregnancy period or infants. Our summarization compression can reduce 65% of the retrieval token size with further 0.3% improvement on the accuracy; semantic compression provides a more flexible way to trade-off the token size with performance, for which we can reduce the token size by 20% with only 1.6% of accuracy drop.

  • 5 authors
·
Oct 24, 2023

Bridging Text and Vision: A Multi-View Text-Vision Registration Approach for Cross-Modal Place Recognition

Mobile robots necessitate advanced natural language understanding capabilities to accurately identify locations and perform tasks such as package delivery. However, traditional visual place recognition (VPR) methods rely solely on single-view visual information and cannot interpret human language descriptions. To overcome this challenge, we bridge text and vision by proposing a multiview (360{\deg} views of the surroundings) text-vision registration approach called Text4VPR for place recognition task, which is the first method that exclusively utilizes textual descriptions to match a database of images. Text4VPR employs the frozen T5 language model to extract global textual embeddings. Additionally, it utilizes the Sinkhorn algorithm with temperature coefficient to assign local tokens to their respective clusters, thereby aggregating visual descriptors from images. During the training stage, Text4VPR emphasizes the alignment between individual text-image pairs for precise textual description. In the inference stage, Text4VPR uses the Cascaded Cross-Attention Cosine Alignment (CCCA) to address the internal mismatch between text and image groups. Subsequently, Text4VPR performs precisely place match based on the descriptions of text-image groups. On Street360Loc, the first text to image VPR dataset we created, Text4VPR builds a robust baseline, achieving a leading top-1 accuracy of 57% and a leading top-10 accuracy of 92% within a 5-meter radius on the test set, which indicates that localization from textual descriptions to images is not only feasible but also holds significant potential for further advancement, as shown in Figure 1.

  • 7 authors
·
Feb 19, 2025

Language Model Cascades: Token-level uncertainty and beyond

Recent advances in language models (LMs) have led to significant improvements in quality on complex NLP tasks, but at the expense of increased inference costs. Cascading offers a simple strategy to achieve more favorable cost-quality tradeoffs: here, a small model is invoked for most "easy" instances, while a few "hard" instances are deferred to the large model. While the principles underpinning cascading are well-studied for classification tasks - with deferral based on predicted class uncertainty favored theoretically and practically - a similar understanding is lacking for generative LM tasks. In this work, we initiate a systematic study of deferral rules for LM cascades. We begin by examining the natural extension of predicted class uncertainty to generative LM tasks, namely, the predicted sequence uncertainty. We show that this measure suffers from the length bias problem, either over- or under-emphasizing outputs based on their lengths. This is because LMs produce a sequence of uncertainty values, one for each output token; and moreover, the number of output tokens is variable across examples. To mitigate this issue, we propose to exploit the richer token-level uncertainty information implicit in generative LMs. We argue that naive predicted sequence uncertainty corresponds to a simple aggregation of these uncertainties. By contrast, we show that incorporating token-level uncertainty through learned post-hoc deferral rules can significantly outperform such simple aggregation strategies, via experiments on a range of natural language benchmarks with FLAN-T5 models. We further show that incorporating embeddings from the smaller model and intermediate layers of the larger model can give an additional boost in the overall cost-quality tradeoff.

  • 6 authors
·
Apr 15, 2024

Language Model Agents Suffer from Compositional Generalization in Web Automation

Language model agents (LMA) recently emerged as a promising paradigm on muti-step decision making tasks, often outperforming humans and other reinforcement learning agents. Despite the promise, their performance on real-world applications that often involve combinations of tasks is still underexplored. In this work, we introduce a new benchmark, called CompWoB -- 50 new compositional web automation tasks reflecting more realistic assumptions. We show that while existing prompted LMAs (gpt-3.5-turbo or gpt-4) achieve 94.0% average success rate on base tasks, their performance degrades to 24.9% success rate on compositional tasks. On the other hand, transferred LMAs (finetuned only on base tasks) show less generalization gap, dropping from 85.4% to 54.8%. By balancing data distribution across tasks, we train a new model, HTML-T5++, that surpasses human-level performance (95.2%) on MiniWoB, and achieves the best zero-shot performance on CompWoB (61.5%). While these highlight the promise of small-scale finetuned and transferred models for compositional generalization, their performance further degrades under different instruction compositions changing combinational order. In contrast to the recent remarkable success of LMA, our benchmark and detailed analysis emphasize the necessity of building LMAs that are robust and generalizable to task compositionality for real-world deployment.

  • 4 authors
·
Nov 30, 2023

Order-agnostic Identifier for Large Language Model-based Generative Recommendation

Leveraging Large Language Models (LLMs) for generative recommendation has attracted significant research interest, where item tokenization is a critical step. It involves assigning item identifiers for LLMs to encode user history and generate the next item. Existing approaches leverage either token-sequence identifiers, representing items as discrete token sequences, or single-token identifiers, using ID or semantic embeddings. Token-sequence identifiers face issues such as the local optima problem in beam search and low generation efficiency due to step-by-step generation. In contrast, single-token identifiers fail to capture rich semantics or encode Collaborative Filtering (CF) information, resulting in suboptimal performance. To address these issues, we propose two fundamental principles for item identifier design: 1) integrating both CF and semantic information to fully capture multi-dimensional item information, and 2) designing order-agnostic identifiers without token dependency, mitigating the local optima issue and achieving simultaneous generation for generation efficiency. Accordingly, we introduce a novel set identifier paradigm for LLM-based generative recommendation, representing each item as a set of order-agnostic tokens. To implement this paradigm, we propose SETRec, which leverages CF and semantic tokenizers to obtain order-agnostic multi-dimensional tokens. To eliminate token dependency, SETRec uses a sparse attention mask for user history encoding and a query-guided generation mechanism for simultaneous token generation. We instantiate SETRec on T5 and Qwen (from 1.5B to 7B). Extensive experiments demonstrate its effectiveness under various scenarios (e.g., full ranking, warm- and cold-start ranking, and various item popularity groups). Moreover, results validate SETRec's superior efficiency and show promising scalability on cold-start items as model sizes increase.

  • 7 authors
·
Feb 15, 2025

DSPy: Compiling Declarative Language Model Calls into Self-Improving Pipelines

The ML community is rapidly exploring techniques for prompting language models (LMs) and for stacking them into pipelines that solve complex tasks. Unfortunately, existing LM pipelines are typically implemented using hard-coded "prompt templates", i.e. lengthy strings discovered via trial and error. Toward a more systematic approach for developing and optimizing LM pipelines, we introduce DSPy, a programming model that abstracts LM pipelines as text transformation graphs, i.e. imperative computational graphs where LMs are invoked through declarative modules. DSPy modules are parameterized, meaning they can learn (by creating and collecting demonstrations) how to apply compositions of prompting, finetuning, augmentation, and reasoning techniques. We design a compiler that will optimize any DSPy pipeline to maximize a given metric. We conduct two case studies, showing that succinct DSPy programs can express and optimize sophisticated LM pipelines that reason about math word problems, tackle multi-hop retrieval, answer complex questions, and control agent loops. Within minutes of compiling, a few lines of DSPy allow GPT-3.5 and llama2-13b-chat to self-bootstrap pipelines that outperform standard few-shot prompting (generally by over 25% and 65%, respectively) and pipelines with expert-created demonstrations (by up to 5-46% and 16-40%, respectively). On top of that, DSPy programs compiled to open and relatively small LMs like 770M-parameter T5 and llama2-13b-chat are competitive with approaches that rely on expert-written prompt chains for proprietary GPT-3.5. DSPy is available at https://github.com/stanfordnlp/dspy

  • 13 authors
·
Oct 5, 2023 2

How far is Language Model from 100% Few-shot Named Entity Recognition in Medical Domain

Recent advancements in language models (LMs) have led to the emergence of powerful models such as Small LMs (e.g., T5) and Large LMs (e.g., GPT-4). These models have demonstrated exceptional capabilities across a wide range of tasks, such as name entity recognition (NER) in the general domain. (We define SLMs as pre-trained models with fewer parameters compared to models like GPT-3/3.5/4, such as T5, BERT, and others.) Nevertheless, their efficacy in the medical section remains uncertain and the performance of medical NER always needs high accuracy because of the particularity of the field. This paper aims to provide a thorough investigation to compare the performance of LMs in medical few-shot NER and answer How far is LMs from 100\% Few-shot NER in Medical Domain, and moreover to explore an effective entity recognizer to help improve the NER performance. Based on our extensive experiments conducted on 16 NER models spanning from 2018 to 2023, our findings clearly indicate that LLMs outperform SLMs in few-shot medical NER tasks, given the presence of suitable examples and appropriate logical frameworks. Despite the overall superiority of LLMs in few-shot medical NER tasks, it is important to note that they still encounter some challenges, such as misidentification, wrong template prediction, etc. Building on previous findings, we introduce a simple and effective method called RT (Retrieving and Thinking), which serves as retrievers, finding relevant examples, and as thinkers, employing a step-by-step reasoning process. Experimental results show that our proposed RT framework significantly outperforms the strong open baselines on the two open medical benchmark datasets

  • 2 authors
·
Jun 30, 2023

SSDTrain: An Activation Offloading Framework to SSDs for Faster Large Language Model Training

The growth rate of the GPU memory capacity has not been able to keep up with that of the size of large language models (LLMs), hindering the model training process. In particular, activations -- the intermediate tensors produced during forward propagation and reused in backward propagation -- dominate the GPU memory use. This leads to high training overhead such as high weight update cost due to the small micro-batch size. To address this challenge, we propose SSDTrain, an adaptive activation offloading framework to high-capacity NVMe SSDs. SSDTrain reduces GPU memory usage without impacting performance by fully overlapping data transfers with computation. SSDTrain is compatible with popular deep learning frameworks like PyTorch, Megatron, and DeepSpeed, and it employs techniques such as tensor deduplication and forwarding to further enhance efficiency. We extensively experimented with popular LLMs like GPT, BERT, and T5. Results demonstrate that SSDTrain reduces 47% of the activation peak memory usage. Meanwhile, SSDTrain perfectly overlaps the I/O with the computation and incurs negligible overhead. Compared with keeping activations in GPU memory and layerwise full recomputation, SSDTrain achieves the best memory savings with negligible throughput loss. We further analyze how the reduced activation memory use may be leveraged to increase throughput by increasing micro-batch size and reducing pipeline parallelism bubbles.

  • 8 authors
·
Aug 19, 2024

NV-Embed: Improved Techniques for Training LLMs as Generalist Embedding Models

Decoder-only large language model (LLM)-based embedding models are beginning to outperform BERT or T5-based embedding models in general-purpose text embedding tasks, including dense vector-based retrieval. In this work, we introduce the NV-Embed model with a variety of architectural designs and training procedures to significantly enhance the performance of LLM as a versatile embedding model, while maintaining its simplicity and reproducibility. For model architecture, we propose a latent attention layer to obtain pooled embeddings, which consistently improves retrieval and downstream task accuracy compared to mean pooling or using the last <EOS> token embedding from LLMs. To enhance representation learning, we remove the causal attention mask of LLMs during contrastive training. For model training, we introduce a two-stage contrastive instruction-tuning method. It first applies contrastive training with instructions on retrieval datasets, utilizing in-batch negatives and curated hard negative examples. At stage-2, it blends various non-retrieval datasets into instruction tuning, which not only enhances non-retrieval task accuracy but also improves retrieval performance. Combining these techniques, our NV-Embed model, using only publicly available data, has achieved a record-high score of 69.32, ranking No. 1 on the Massive Text Embedding Benchmark (MTEB) (as of May 24, 2024), with 56 tasks, encompassing retrieval, reranking, classification, clustering, and semantic textual similarity tasks. Notably, our model also attains the highest score of 59.36 on 15 retrieval tasks in the MTEB benchmark (also known as BEIR). We will open-source the model at: https://huggingface.co/nvidia/NV-Embed-v1.

  • 7 authors
·
May 27, 2024

SeqGenSQL -- A Robust Sequence Generation Model for Structured Query Language

We explore using T5 (Raffel et al. (2019)) to directly translate natural language questions into SQL statements. General purpose natural language that interfaces to information stored within databases requires flexibly translating natural language questions into database queries. The best performing text-to-SQL systems approach this task by first converting questions into an intermediate logical form (LF) (Lyu et al. (2020)). While LFs provide a convenient intermediate representation and simplify query generation, they introduce an additional layer of complexity and annotation requirements. However, weakly supervised modeling that directly converts questions to SQL statements has proven more difficult without the scaffolding provided by LFs (Min et al. (2019)). We approach direct conversion of questions to SQL statements using T5 (Raffel et al. (2019)), a pre-trained textto-text generation model, modified to support pointer-generator style decoding (See et al. (2017)). We explore using question augmentation with table schema information and the use of automatically generated silver training data. The resulting model achieves 90.5% execution accuracy on the WikiSQL (Zhong et al. (2017)) test data set, a new state-of-the-art on weakly supervised SQL generation. The performance improvement is 6.6% absolute over the prior state-of-the-art (Min et al. (2019)) and approaches the performance of state-ofthe-art systems making use of LFs.

  • 4 authors
·
Nov 7, 2020

Distilling Step-by-Step! Outperforming Larger Language Models with Less Training Data and Smaller Model Sizes

Deploying large language models (LLMs) is challenging because they are memory inefficient and compute-intensive for practical applications. In reaction, researchers train smaller task-specific models by either finetuning with human labels or distilling using LLM-generated labels. However, finetuning and distillation require large amounts of training data to achieve comparable performance to LLMs. We introduce Distilling step-by-step, a new mechanism that (a) trains smaller models that outperform LLMs, and (b) achieves so by leveraging less training data needed by finetuning or distillation. Our method extracts LLM rationales as additional supervision for training small models within a multi-task framework. We present three findings across 4 NLP benchmarks: First, compared to both finetuning and distillation, our mechanism achieves better performance with much fewer labeled/unlabeled training examples. Second, compared to few-shot prompted LLMs, we achieve better performance using substantially smaller model sizes. Third, we reduce both the model size and the amount of data required to outperform LLMs; our finetuned 770M T5 model outperforms the few-shot prompted 540B PaLM model using only 80% of available data on a benchmark, whereas standard finetuning the same T5 model struggles to match even by using 100% of the dataset. We release the code at: https://github.com/google-research/distilling-step-by-step .

  • 9 authors
·
May 3, 2023

idT5: Indonesian Version of Multilingual T5 Transformer

Indonesian language is spoken by almost 200 million people and is the 10th most spoken language in the world, but it is under-represented in NLP (Natural Language Processing) research. A sparsity of language resources has hampered previous work on Indonesian. The Transformer is a new architecture rapidly becoming dominant for NLP, surpassing alternatives like convolutional and recurrent neural networks. T5 (Text-to-Text Transfer Transformer) is a Transformer model that converts all text-based language problems to text-to-text format for English. The multilingual variant is mT5 (multilingual T5) which has shown promising results on many NLP tasks across languages. However, the size of this multilingual model is a drawback for its application in real production applications, which sometimes require only one language. In this study, the mT5 model was adapted for only one language, Indonesian, resulting in a pre-trained T5 model that was specific only for Indonesian with a smaller size. For performance comparison, we fine-tuned this model and the mT5 model to the Sentiment Analysis (SA), Question Generation (QG), and Question Answering (QA) tasks with the exact mechanism and dataset. Fine-tuned model based on our model achieved 77.18% accuracy on SA, 8% higher than the mT5-based model, and obtained nearly the same score as the mT5-based model on QG and QA. The results confirm that it is possible to produce a smaller pre-trained model that maintains comparable yields while reducing the model size by up to 58%. In addition, the resulting model requires less memory, loads faster, and inference times faster.

  • 3 authors
·
Feb 1, 2023

PAC Prediction Sets for Large Language Models of Code

Prediction sets have recently been shown to be a promising strategy for quantifying the uncertainty of deep neural networks in a way that provides theoretical guarantees. However, existing techniques have largely targeted settings where the space of labels is simple, so prediction sets can be arbitrary subsets of labels. For structured prediction problems where the space of labels is exponential in size, even prediction sets containing a small fraction of all labels can be exponentially large. In the context of code generation, we propose a solution that considers a restricted set of prediction sets that can compactly be represented as partial programs, which are programs with portions replaced with holes. Given a trained code generation model, our algorithm leverages a programming language's abstract syntax tree to generate a set of programs such that the correct program is in the set with high-confidence. Valuable applications of our algorithm include a Codex-style code generator with holes in uncertain parts of the generated code, which provides a partial program with theoretical guarantees. We evaluate our approach on PICARD (a T5 model for SQL semantic parsing) and Codex (a GPT model for over a dozen programming languages, including Python), demonstrating that our approach generates compact PAC prediction sets. This is the first research contribution that generates PAC prediction sets for generative code models.

  • 3 authors
·
Feb 17, 2023

HaT5: Hate Language Identification using Text-to-Text Transfer Transformer

We investigate the performance of a state-of-the art (SoTA) architecture T5 (available on the SuperGLUE) and compare with it 3 other previous SoTA architectures across 5 different tasks from 2 relatively diverse datasets. The datasets are diverse in terms of the number and types of tasks they have. To improve performance, we augment the training data by using an autoregressive model. We achieve near-SoTA results on a couple of the tasks - macro F1 scores of 81.66% for task A of the OLID 2019 dataset and 82.54% for task A of the hate speech and offensive content (HASOC) 2021 dataset, where SoTA are 82.9% and 83.05%, respectively. We perform error analysis and explain why one of the models (Bi-LSTM) makes the predictions it does by using a publicly available algorithm: Integrated Gradient (IG). This is because explainable artificial intelligence (XAI) is essential for earning the trust of users. The main contributions of this work are the implementation method of T5, which is discussed; the data augmentation using a new conversational AI model checkpoint, which brought performance improvements; and the revelation on the shortcomings of HASOC 2021 dataset. It reveals the difficulties of poor data annotation by using a small set of examples where the T5 model made the correct predictions, even when the ground truth of the test set were incorrect (in our opinion). We also provide our model checkpoints on the HuggingFace hub1 to foster transparency.

  • 6 authors
·
Feb 11, 2022

Beyond Chain-of-Thought, Effective Graph-of-Thought Reasoning in Large Language Models

With the widespread use of large language models (LLMs) in NLP tasks, researchers have discovered the potential of Chain-of-thought (CoT) to assist LLMs in accomplishing complex reasoning tasks by generating intermediate steps. However, human thought processes are often non-linear, rather than simply sequential chains of thoughts. Therefore, we propose Graph-of-Thought (GoT) reasoning, which models human thought processes not only as a chain but also as a graph. By representing thought units as nodes and connections between them as edges, our approach captures the non-sequential nature of human thinking and allows for a more realistic modeling of thought processes. Similar to Multimodal-CoT, we modeled GoT reasoning as a two-stage framework, generating rationales first and then producing the final answer. Specifically, we employ an additional graph-of-thoughts encoder for GoT representation learning and fuse the GoT representation with the original input representation through a gated fusion mechanism. We implement a GoT reasoning model on the T5 pre-trained model and evaluate its performance on a text-only reasoning task (GSM8K) and a multimodal reasoning task (ScienceQA). Our model achieves significant improvement over the strong CoT baseline with 3.41% and 5.08% on the GSM8K test set with T5-base and T5-large architectures, respectively. Additionally, our model boosts accuracy from 84.91% to 91.54% using the T5-base model and from 91.68% to 92.77% using the T5-large model over the state-of-the-art Multimodal-CoT on the ScienceQA test set. Experiments have shown that GoT achieves comparable results to Multimodal-CoT(large) with over 700M parameters, despite having fewer than 250M backbone model parameters, demonstrating the effectiveness of GoT.

  • 3 authors
·
May 25, 2023

UL2: Unifying Language Learning Paradigms

Existing pre-trained models are generally geared towards a particular class of problems. To date, there seems to be still no consensus on what the right architecture and pre-training setup should be. This paper presents a unified framework for pre-training models that are universally effective across datasets and setups. We begin by disentangling architectural archetypes with pre-training objectives -- two concepts that are commonly conflated. Next, we present a generalized & unified perspective for self-supervision in NLP and show how different pre-training objectives can be cast as one another and how interpolating between different objectives can be effective. We then propose Mixture-of-Denoisers (MoD), a pre-training objective that combines diverse pre-training paradigms together. We furthermore introduce a notion of mode switching, wherein downstream fine-tuning is associated with specific pre-training schemes. We conduct extensive ablative experiments to compare multiple pre-training objectives and find that our method pushes the Pareto-frontier by outperforming T5 & GPT-like models across multiple diverse setups. By scaling our model up to 20B parameters, we achieve SOTA performance on 50 well-established supervised finetuning based NLP tasks. Our model also achieve strong results at in-context learning, outperforming 175B GPT-3 on zero-shot SuperGLUE and tripling the performance of T5-XXL on one-shot summarization. On 0-shot MMLU, UL2 20B outperforms T0 and T5 models. UL2 20B also works well with chain-of-thought prompting and reasoning, making it an appealing choice for research into reasoning at a small to medium scale of 20B parameters. Finally, we apply FLAN instruction tuning to the UL2 20B model, achieving MMLU and Big-Bench scores competitive to FLAN-PaLM 62B. We release Flax-based T5X checkpoints for the UL2 20B & Flan-UL2 20B.

  • 14 authors
·
May 10, 2022

Specializing Smaller Language Models towards Multi-Step Reasoning

The surprising ability of Large Language Models (LLMs) to perform well on complex reasoning with only few-shot chain-of-thought prompts is believed to emerge only in very large-scale models (100+ billion parameters). We show that such abilities can, in fact, be distilled down from GPT-3.5 (ge 175B) to T5 variants (le 11B). We propose model specialization, to specialize the model's ability towards a target task. The hypothesis is that large models (commonly viewed as larger than 100B) have strong modeling power, but are spread on a large spectrum of tasks. Small models (commonly viewed as smaller than 10B) have limited model capacity, but if we concentrate their capacity on a specific target task, the model can achieve a decent improved performance. We use multi-step math reasoning as our testbed because it is a very typical emergent ability. We show two important aspects of model abilities: (1). there exists a very complex balance/ tradeoff between language models' multi-dimensional abilities; (2). by paying the price of decreased generic ability, we can clearly lift up the scaling curve of models smaller than 10B towards a specialized multi-step math reasoning ability. We further give comprehensive discussions about important design choices for better generalization, including the tuning data format, the start model checkpoint, and a new model selection method. We hope our practice and discoveries can serve as an important attempt towards specialized smaller models in the new research paradigm set by LLMs.

  • 5 authors
·
Jan 30, 2023

Reporting and Analysing the Environmental Impact of Language Models on the Example of Commonsense Question Answering with External Knowledge

Human-produced emissions are growing at an alarming rate, causing already observable changes in the climate and environment in general. Each year global carbon dioxide emissions hit a new record, and it is reported that 0.5% of total US greenhouse gas emissions are attributed to data centres as of 2021. The release of ChatGPT in late 2022 sparked social interest in Large Language Models (LLMs), the new generation of Language Models with a large number of parameters and trained on massive amounts of data. Currently, numerous companies are releasing products featuring various LLMs, with many more models in development and awaiting release. Deep Learning research is a competitive field, with only models that reach top performance attracting attention and being utilized. Hence, achieving better accuracy and results is often the first priority, while the model's efficiency and the environmental impact of the study are neglected. However, LLMs demand substantial computational resources and are very costly to train, both financially and environmentally. It becomes essential to raise awareness and promote conscious decisions about algorithmic and hardware choices. Providing information on training time, the approximate carbon dioxide emissions and power consumption would assist future studies in making necessary adjustments and determining the compatibility of available computational resources with model requirements. In this study, we infused T5 LLM with external knowledge and fine-tuned the model for Question-Answering task. Furthermore, we calculated and reported the approximate environmental impact for both steps. The findings demonstrate that the smaller models may not always be sustainable options, and increased training does not always imply better performance. The most optimal outcome is achieved by carefully considering both performance and efficiency factors.

  • 4 authors
·
Jul 24, 2024

Large Language Models with Controllable Working Memory

Large language models (LLMs) have led to a series of breakthroughs in natural language processing (NLP), owing to their excellent understanding and generation abilities. Remarkably, what further sets these models apart is the massive amounts of world knowledge they internalize during pretraining. While many downstream applications provide the model with an informational context to aid its performance on the underlying task, how the model's world knowledge interacts with the factual information presented in the context remains under explored. As a desirable behavior, an LLM should give precedence to the context whenever it contains task-relevant information that conflicts with the model's memorized knowledge. This enables model predictions to be grounded in the context, which can then be used to update or correct specific model predictions without frequent retraining. By contrast, when the context is irrelevant to the task, the model should ignore it and fall back on its internal knowledge. In this paper, we undertake a first joint study of the aforementioned two properties, namely controllability and robustness, in the context of LLMs. We demonstrate that state-of-the-art T5 and PaLM (both pretrained and finetuned) could exhibit poor controllability and robustness, which do not scale with increasing model size. As a solution, we propose a novel method - Knowledge Aware FineTuning (KAFT) - to strengthen both controllability and robustness by incorporating counterfactual and irrelevant contexts to standard supervised datasets. Our comprehensive evaluation showcases the utility of KAFT across model architectures and sizes.

  • 8 authors
·
Nov 9, 2022

Large Language Models to Identify Social Determinants of Health in Electronic Health Records

Social determinants of health (SDoH) have an important impact on patient outcomes but are incompletely collected from the electronic health records (EHR). This study researched the ability of large language models to extract SDoH from free text in EHRs, where they are most commonly documented, and explored the role of synthetic clinical text for improving the extraction of these scarcely documented, yet extremely valuable, clinical data. 800 patient notes were annotated for SDoH categories, and several transformer-based models were evaluated. The study also experimented with synthetic data generation and assessed for algorithmic bias. Our best-performing models were fine-tuned Flan-T5 XL (macro-F1 0.71) for any SDoH, and Flan-T5 XXL (macro-F1 0.70). The benefit of augmenting fine-tuning with synthetic data varied across model architecture and size, with smaller Flan-T5 models (base and large) showing the greatest improvements in performance (delta F1 +0.12 to +0.23). Model performance was similar on the in-hospital system dataset but worse on the MIMIC-III dataset. Our best-performing fine-tuned models outperformed zero- and few-shot performance of ChatGPT-family models for both tasks. These fine-tuned models were less likely than ChatGPT to change their prediction when race/ethnicity and gender descriptors were added to the text, suggesting less algorithmic bias (p<0.05). At the patient-level, our models identified 93.8% of patients with adverse SDoH, while ICD-10 codes captured 2.0%. Our method can effectively extracted SDoH information from clinic notes, performing better compare to GPT zero- and few-shot settings. These models could enhance real-world evidence on SDoH and aid in identifying patients needing social support.

  • 14 authors
·
Aug 11, 2023

Exploring Small Language Models with Prompt-Learning Paradigm for Efficient Domain-Specific Text Classification

Domain-specific text classification faces the challenge of scarce labeled data due to the high cost of manual labeling. Prompt-learning, known for its efficiency in few-shot scenarios, is proposed as an alternative to traditional fine-tuning methods. And besides, although large language models (LLMs) have gained prominence, small language models (SLMs, with under 1B parameters) offer significant customizability, adaptability, and cost-effectiveness for domain-specific tasks, given industry constraints. In this study, we investigate the potential of SLMs combined with prompt-learning paradigm for domain-specific text classification, specifically within customer-agent interactions in retail. Our evaluations show that, in few-shot settings when prompt-based model fine-tuning is possible, T5-base, a typical SLM with 220M parameters, achieve approximately 75% accuracy with limited labeled data (up to 15% of full data), which shows great potentials of SLMs with prompt-learning. Based on this, We further validate the effectiveness of active few-shot sampling and the ensemble strategy in the prompt-learning pipeline that contribute to a remarkable performance gain. Besides, in zero-shot settings with a fixed model, we underscore a pivotal observation that, although the GPT-3.5-turbo equipped with around 154B parameters garners an accuracy of 55.16%, the power of well designed prompts becomes evident when the FLAN-T5-large, a model with a mere 0.5% of GPT-3.5-turbo's parameters, achieves an accuracy exceeding 31% with the optimized prompt, a leap from its sub-18% performance with an unoptimized one. Our findings underscore the promise of prompt-learning in classification tasks with SLMs, emphasizing the benefits of active few-shot sampling, and ensemble strategies in few-shot settings, and the importance of prompt engineering in zero-shot settings.

  • 3 authors
·
Sep 26, 2023

Guiding Large Language Models via Directional Stimulus Prompting

We introduce Directional Stimulus Prompting, a novel framework for guiding black-box large language models (LLMs) toward specific desired outputs. Instead of directly adjusting LLMs, our method employs a small tunable policy model (e.g., T5) to generate an auxiliary directional stimulus prompt for each input instance. These directional stimulus prompts act as nuanced, instance-specific hints and clues to guide LLMs in generating desired outcomes, such as including specific keywords in the generated summary. Our approach sidesteps the challenges of direct LLM tuning by optimizing the policy model to explore directional stimulus prompts that align LLMs with desired behaviors. The policy model can be optimized through 1) supervised fine-tuning using labeled data and 2) reinforcement learning from offline or online rewards based on the LLM's output. We assess our method across summarization, dialogue response generation, and chain-of-thought reasoning tasks. Our experiments demonstrate that the framework consistently improves LLMs' (e.g., ChatGPT, Codex, InstructGPT) performance on these supervised tasks using minimal labeled data. Notably, using just 80 dialogues on the MultiWOZ dataset, our approach enhances ChatGPT's performance by an impressive 41.4%, matching or surpassing some fully supervised start-of-the-art models. Additionally, the instance-specific chain-of-thought prompt generated by our approach improves InstructGPT's reasoning accuracy compared to human-crafted or automatically generated prompts. The code and data are publicly available at https://github.com/Leezekun/Directional-Stimulus-Prompting.

  • 6 authors
·
Feb 22, 2023

Revisiting Pre-trained Language Models and their Evaluation for Arabic Natural Language Understanding

There is a growing body of work in recent years to develop pre-trained language models (PLMs) for the Arabic language. This work concerns addressing two major problems in existing Arabic PLMs which constraint progress of the Arabic NLU and NLG fields.First, existing Arabic PLMs are not well-explored and their pre-trainig can be improved significantly using a more methodical approach. Second, there is a lack of systematic and reproducible evaluation of these models in the literature. In this work, we revisit both the pre-training and evaluation of Arabic PLMs. In terms of pre-training, we explore improving Arabic LMs from three perspectives: quality of the pre-training data, size of the model, and incorporating character-level information. As a result, we release three new Arabic BERT-style models ( JABER, Char-JABER, and SABER), and two T5-style models (AT5S and AT5B). In terms of evaluation, we conduct a comprehensive empirical study to systematically evaluate the performance of existing state-of-the-art models on ALUE that is a leaderboard-powered benchmark for Arabic NLU tasks, and on a subset of the ARGEN benchmark for Arabic NLG tasks. We show that our models significantly outperform existing Arabic PLMs and achieve a new state-of-the-art performance on discriminative and generative Arabic NLU and NLG tasks. Our models and source code to reproduce of results will be made available shortly.

  • 14 authors
·
May 21, 2022

TarGEN: Targeted Data Generation with Large Language Models

The rapid advancement of large language models (LLMs) has sparked interest in data synthesis techniques, aiming to generate diverse and high-quality synthetic datasets. However, these synthetic datasets often suffer from a lack of diversity and added noise. In this paper, we present TarGEN, a multi-step prompting strategy for generating high-quality synthetic datasets utilizing a LLM. An advantage of TarGEN is its seedless nature; it does not require specific task instances, broadening its applicability beyond task replication. We augment TarGEN with a method known as self-correction empowering LLMs to rectify inaccurately labeled instances during dataset creation, ensuring reliable labels. To assess our technique's effectiveness, we emulate 8 tasks from the SuperGLUE benchmark and finetune various language models, including encoder-only, encoder-decoder, and decoder-only models on both synthetic and original training sets. Evaluation on the original test set reveals that models trained on datasets generated by TarGEN perform approximately 1-2% points better than those trained on original datasets (82.84% via syn. vs. 81.12% on og. using Flan-T5). When incorporating instruction tuning, the performance increases to 84.54% on synthetic data vs. 81.49% on original data by Flan-T5. A comprehensive analysis of the synthetic dataset compared to the original dataset reveals that the synthetic dataset demonstrates similar or higher levels of dataset complexity and diversity. Furthermore, the synthetic dataset displays a bias level that aligns closely with the original dataset. Finally, when pre-finetuned on our synthetic SuperGLUE dataset, T5-3B yields impressive results on the OpenLLM leaderboard, surpassing the model trained on the Self-Instruct dataset by 4.14% points. We hope that TarGEN can be helpful for quality data generation and reducing the human efforts to create complex benchmarks.

  • 8 authors
·
Oct 26, 2023 2

Exploring Large Language Models for Classical Philology

Recent advances in NLP have led to the creation of powerful language models for many languages including Ancient Greek and Latin. While prior work on Classical languages unanimously uses BERT, in this work we create four language models for Ancient Greek that vary along two dimensions to study their versatility for tasks of interest for Classical languages: we explore (i) encoder-only and encoder-decoder architectures using RoBERTa and T5 as strong model types, and create for each of them (ii) a monolingual Ancient Greek and a multilingual instance that includes Latin and English. We evaluate all models on morphological and syntactic tasks, including lemmatization, which demonstrates the added value of T5's decoding abilities. We further define two probing tasks to investigate the knowledge acquired by models pre-trained on Classical texts. Our experiments provide the first benchmarking analysis of existing models of Ancient Greek. Results show that our models provide significant improvements over the SoTA. The systematic analysis of model types can inform future research in designing language models for Classical languages, including the development of novel generative tasks. We make all our models available as community resources, along with a large curated pre-training corpus for Ancient Greek, to support the creation of a larger, comparable model zoo for Classical Philology. Our models and resources are available at https://github.com/Heidelberg-NLP/ancient-language-models.

  • 2 authors
·
May 23, 2023

Bit Cipher -- A Simple yet Powerful Word Representation System that Integrates Efficiently with Language Models

While Large Language Models (LLMs) become ever more dominant, classic pre-trained word embeddings sustain their relevance through computational efficiency and nuanced linguistic interpretation. Drawing from recent studies demonstrating that the convergence of GloVe and word2vec optimizations all tend towards log-co-occurrence matrix variants, we construct a novel word representation system called Bit-cipher that eliminates the need of backpropagation while leveraging contextual information and hyper-efficient dimensionality reduction techniques based on unigram frequency, providing strong interpretability, alongside efficiency. We use the bit-cipher algorithm to train word vectors via a two-step process that critically relies on a hyperparameter -- bits -- that controls the vector dimension. While the first step trains the bit-cipher, the second utilizes it under two different aggregation modes -- summation or concatenation -- to produce contextually rich representations from word co-occurrences. We extend our investigation into bit-cipher's efficacy, performing probing experiments on part-of-speech (POS) tagging and named entity recognition (NER) to assess its competitiveness with classic embeddings like word2vec and GloVe. Additionally, we explore its applicability in LM training and fine-tuning. By replacing embedding layers with cipher embeddings, our experiments illustrate the notable efficiency of cipher in accelerating the training process and attaining better optima compared to conventional training paradigms. Experiments on the integration of bit-cipher embedding layers with Roberta, T5, and OPT, prior to or as a substitute for fine-tuning, showcase a promising enhancement to transfer learning, allowing rapid model convergence while preserving competitive performance.

  • 2 authors
·
Nov 18, 2023

Precise Parameter Localization for Textual Generation in Diffusion Models

Novel diffusion models can synthesize photo-realistic images with integrated high-quality text. Surprisingly, we demonstrate through attention activation patching that only less than 1% of diffusion models' parameters, all contained in attention layers, influence the generation of textual content within the images. Building on this observation, we improve textual generation efficiency and performance by targeting cross and joint attention layers of diffusion models. We introduce several applications that benefit from localizing the layers responsible for textual content generation. We first show that a LoRA-based fine-tuning solely of the localized layers enhances, even more, the general text-generation capabilities of large diffusion models while preserving the quality and diversity of the diffusion models' generations. Then, we demonstrate how we can use the localized layers to edit textual content in generated images. Finally, we extend this idea to the practical use case of preventing the generation of toxic text in a cost-free manner. In contrast to prior work, our localization approach is broadly applicable across various diffusion model architectures, including U-Net (e.g., LDM and SDXL) and transformer-based (e.g., DeepFloyd IF and Stable Diffusion 3), utilizing diverse text encoders (e.g., from CLIP to the large language models like T5). Project page available at https://t2i-text-loc.github.io/.

  • 5 authors
·
Feb 14, 2025 2

Large Language Models and Control Mechanisms Improve Text Readability of Biomedical Abstracts

Biomedical literature often uses complex language and inaccessible professional terminologies. That is why simplification plays an important role in improving public health literacy. Applying Natural Language Processing (NLP) models to automate such tasks allows for quick and direct accessibility for lay readers. In this work, we investigate the ability of state-of-the-art large language models (LLMs) on the task of biomedical abstract simplification, using the publicly available dataset for plain language adaptation of biomedical abstracts (PLABA). The methods applied include domain fine-tuning and prompt-based learning (PBL) on: 1) Encoder-decoder models (T5, SciFive, and BART), 2) Decoder-only GPT models (GPT-3.5 and GPT-4) from OpenAI and BioGPT, and 3) Control-token mechanisms on BART-based models. We used a range of automatic evaluation metrics, including BLEU, ROUGE, SARI, and BERTscore, and also conducted human evaluations. BART-Large with Control Token (BART-L-w-CT) mechanisms reported the highest SARI score of 46.54 and T5-base reported the highest BERTscore 72.62. In human evaluation, BART-L-w-CTs achieved a better simplicity score over T5-Base (2.9 vs. 2.2), while T5-Base achieved a better meaning preservation score over BART-L-w-CTs (3.1 vs. 2.6). We also categorised the system outputs with examples, hoping this will shed some light for future research on this task. Our code, fine-tuned models, and data splits are available at https://github.com/HECTA-UoM/PLABA-MU

  • 6 authors
·
Sep 22, 2023

NL2TL: Transforming Natural Languages to Temporal Logics using Large Language Models

Temporal Logic (TL) can be used to rigorously specify complex high-level specification for systems in many engineering applications. The translation between natural language (NL) and TL has been under-explored due to the lack of dataset and generalizable model across different application domains. In this paper, we propose an accurate and generalizable transformation framework of English instructions from NL to TL, exploring the use of Large Language Models (LLMs) at multiple stages. Our contributions are twofold. First, we develop a framework to create a dataset of NL-TL pairs combining LLMs and human annotation. We publish a dataset with 28K NL-TL pairs. Then, we finetune T5 models on the lifted versions (i.e., the specific Atomic Propositions (AP) are hidden) of the NL and TL. The enhanced generalizability originates from two aspects: 1) Usage of lifted NL-TL characterizes common logical structures, without constraints of specific domains. 2) Application of LLMs in dataset creation largely enhances corpus richness. We test the generalization of trained models on five varied domains. To achieve full NL-TL transformation, we either combine the lifted model with AP recognition task or do the further finetuning on each specific domain. During the further finetuning, our model achieves higher accuracy (>95%) using only <10% training data, compared with the baseline sequence to sequence (Seq2Seq) model.

  • 4 authors
·
May 12, 2023

NIRVANA: Structured pruning reimagined for large language models compression

Structured pruning of large language models (LLMs) offers substantial efficiency improvements by removing entire hidden units, yet current approaches often suffer from significant performance degradation, particularly in zero-shot settings, and necessitate costly recovery techniques such as supervised fine-tuning (SFT) or adapter insertion. To address these critical shortcomings, we introduce NIRVANA, a novel pruning method explicitly designed to balance immediate zero-shot accuracy preservation with robust fine-tuning capability. Leveraging a first-order saliency criterion derived from the Neural Tangent Kernel under Adam optimization dynamics, NIRVANA provides a theoretically grounded pruning strategy that respects essential model training behaviors. To further address the unique challenges posed by structured pruning, NIRVANA incorporates an adaptive sparsity allocation mechanism across layers and modules (attention vs. MLP), which adjusts pruning intensity between modules in a globally balanced manner. Additionally, to mitigate the high sensitivity of pruning decisions to calibration data quality, we propose a simple yet effective KL divergence-based calibration data selection strategy, ensuring more reliable and task-agnostic pruning outcomes. Comprehensive experiments conducted on Llama3, Qwen, and T5 models demonstrate that NIRVANA outperforms existing structured pruning methods under equivalent sparsity constraints, providing a theoretically sound and practical approach to LLM compression. The code is available at https://github.com/iDEA-iSAIL-Lab-UIUC/NIRVANA.

  • 4 authors
·
Sep 17, 2025

Generating Mathematical Derivations with Large Language Models

The derivation of mathematical results in specialised fields using Large Language Models (LLMs) is an emerging research direction that can help identify models' limitations, and potentially support mathematical discovery. In this paper, we leverage a symbolic engine to generate derivations of equations at scale, and investigate the capabilities of LLMs when deriving goal equations from premises. Specifically, we employ in-context learning for GPT and fine-tune a range of T5 models to compare the robustness and generalisation of pre-training strategies to specialised models. Empirical results show that fine-tuned FLAN-T5-large (MathT5) outperforms GPT models on all static and out-of-distribution test sets in terms of absolute performance. However, an in-depth analysis reveals that the fine-tuned models are more sensitive to perturbations involving unseen symbols and (to a lesser extent) changes to equation structure. In addition, we analyse 1.7K equations and over 200 derivations to highlight common reasoning errors such as the inclusion of incorrect, irrelevant, and redundant equations, along with the tendency to skip derivation steps. Finally, we explore the suitability of existing metrics for evaluating mathematical derivations finding evidence that, while they capture general properties such as sensitivity to perturbations, they fail to highlight fine-grained reasoning errors and essential differences between models. Overall, this work demonstrates that training models on synthetic data can improve their mathematical capabilities beyond larger architectures.

  • 3 authors
·
Jul 19, 2023

Masking in Multi-hop QA: An Analysis of How Language Models Perform with Context Permutation

Multi-hop Question Answering (MHQA) adds layers of complexity to question answering, making it more challenging. When Language Models (LMs) are prompted with multiple search results, they are tasked not only with retrieving relevant information but also employing multi-hop reasoning across the information sources. Although LMs perform well on traditional question-answering tasks, the causal mask can hinder their capacity to reason across complex contexts. In this paper, we explore how LMs respond to multi-hop questions by permuting search results (retrieved documents) under various configurations. Our study reveals interesting findings as follows: 1) Encoder-decoder models, such as the ones in the Flan-T5 family, generally outperform causal decoder-only LMs in MHQA tasks, despite being significantly smaller in size; 2) altering the order of gold documents reveals distinct trends in both Flan T5 models and fine-tuned decoder-only models, with optimal performance observed when the document order aligns with the reasoning chain order; 3) enhancing causal decoder-only models with bi-directional attention by modifying the causal mask can effectively boost their end performance. In addition to the above, we conduct a thorough investigation of the distribution of LM attention weights in the context of MHQA. Our experiments reveal that attention weights tend to peak at higher values when the resulting answer is correct. We leverage this finding to heuristically improve LMs' performance on this task. Our code is publicly available at https://github.com/hwy9855/MultiHopQA-Reasoning.

  • 4 authors
·
May 16, 2025 2

Do We Still Need Clinical Language Models?

Although recent advances in scaling large language models (LLMs) have resulted in improvements on many NLP tasks, it remains unclear whether these models trained primarily with general web text are the right tool in highly specialized, safety critical domains such as clinical text. Recent results have suggested that LLMs encode a surprising amount of medical knowledge. This raises an important question regarding the utility of smaller domain-specific language models. With the success of general-domain LLMs, is there still a need for specialized clinical models? To investigate this question, we conduct an extensive empirical analysis of 12 language models, ranging from 220M to 175B parameters, measuring their performance on 3 different clinical tasks that test their ability to parse and reason over electronic health records. As part of our experiments, we train T5-Base and T5-Large models from scratch on clinical notes from MIMIC III and IV to directly investigate the efficiency of clinical tokens. We show that relatively small specialized clinical models substantially outperform all in-context learning approaches, even when finetuned on limited annotated data. Further, we find that pretraining on clinical tokens allows for smaller, more parameter-efficient models that either match or outperform much larger language models trained on general text. We release the code and the models used under the PhysioNet Credentialed Health Data license and data use agreement.

  • 10 authors
·
Feb 16, 2023

Large Language Models as Foundations for Next-Gen Dense Retrieval: A Comprehensive Empirical Assessment

Pretrained language models like BERT and T5 serve as crucial backbone encoders for dense retrieval. However, these models often exhibit limited generalization capabilities and face challenges in improving in domain accuracy. Recent research has explored using large language models (LLMs) as retrievers, achieving SOTA performance across various tasks. Despite these advancements, the specific benefits of LLMs over traditional retrievers and the impact of different LLM configurations, such as parameter sizes, pretraining duration, and alignment processes on retrieval tasks remain unclear. In this work, we conduct a comprehensive empirical study on a wide range of retrieval tasks, including in domain accuracy, data efficiency, zero shot generalization, lengthy retrieval, instruction based retrieval, and multi task learning. We evaluate over 15 different backbone LLMs and non LLMs. Our findings reveal that larger models and extensive pretraining consistently enhance in domain accuracy and data efficiency. Additionally, larger models demonstrate significant potential in zero shot generalization, lengthy retrieval, instruction based retrieval, and multi task learning. These results underscore the advantages of LLMs as versatile and effective backbone encoders in dense retrieval, providing valuable insights for future research and development in this field.

  • 6 authors
·
Aug 22, 2024

Exploring the Role of Large Language Models in Prompt Encoding for Diffusion Models

Large language models (LLMs) based on decoder-only transformers have demonstrated superior text understanding capabilities compared to CLIP and T5-series models. However, the paradigm for utilizing current advanced LLMs in text-to-image diffusion models remains to be explored. We observed an unusual phenomenon: directly using a large language model as the prompt encoder significantly degrades the prompt-following ability in image generation. We identified two main obstacles behind this issue. One is the misalignment between the next token prediction training in LLM and the requirement for discriminative prompt features in diffusion models. The other is the intrinsic positional bias introduced by the decoder-only architecture. To deal with this issue, we propose a novel framework to fully harness the capabilities of LLMs. Through the carefully designed usage guidance, we effectively enhance the text representation capability for prompt encoding and eliminate its inherent positional bias. This allows us to integrate state-of-the-art LLMs into the text-to-image generation model flexibly. Furthermore, we also provide an effective manner to fuse multiple LLMs into our framework. Considering the excellent performance and scaling capabilities demonstrated by the transformer architecture, we further design an LLM-Infused Diffusion Transformer (LI-DiT) based on the framework. We conduct extensive experiments to validate LI-DiT across model size and data size. Benefiting from the inherent ability of the LLMs and our innovative designs, the prompt understanding performance of LI-DiT easily surpasses state-of-the-art open-source models as well as mainstream closed-source commercial models including Stable Diffusion 3, DALL-E 3, and Midjourney V6. The powerful LI-DiT-10B will be available after further optimization and security checks.

  • 5 authors
·
Jun 17, 2024 4

Towards Probing Contact Center Large Language Models

Fine-tuning large language models (LLMs) with domain-specific instructions has emerged as an effective method to enhance their domain-specific understanding. Yet, there is limited work that examines the core characteristics acquired during this process. In this study, we benchmark the fundamental characteristics learned by contact-center (CC) specific instruction fine-tuned LLMs with out-of-the-box (OOB) LLMs via probing tasks encompassing conversational, channel, and automatic speech recognition (ASR) properties. We explore different LLM architectures (Flan-T5 and Llama), sizes (3B, 7B, 11B, 13B), and fine-tuning paradigms (full fine-tuning vs PEFT). Our findings reveal remarkable effectiveness of CC-LLMs on the in-domain downstream tasks, with improvement in response acceptability by over 48% compared to OOB-LLMs. Additionally, we compare the performance of OOB-LLMs and CC-LLMs on the widely used SentEval dataset, and assess their capabilities in terms of surface, syntactic, and semantic information through probing tasks. Intriguingly, we note a relatively consistent performance of probing classifiers on the set of probing tasks. Our observations indicate that CC-LLMs, while outperforming their out-of-the-box counterparts, exhibit a tendency to rely less on encoding surface, syntactic, and semantic properties, highlighting the intricate interplay between domain-specific adaptation and probing task performance opening up opportunities to explore behavior of fine-tuned language models in specialized contexts.

  • 4 authors
·
Dec 26, 2023